Grandin Road Reviews

Ordered an item online with a rep. Item never came get an email that I returned it and will be issued a gc. Mind you I never even received the item I wanted. I call up to re order the same item using the gc that I was given. Yet again never received the item and once again I received an email saying I returned item. I call again and canceled my order since I was apparently never getting it. I asked for the credit to be on my credit card for full amount. When I received cc credit it was for less than I paid. I had to call back again to get that full credit. Then I also recieved an email of a gc again of the lesser amount. I call to ask why and they said its invalid. They really need to get organized over there. Wont order again

I am sorry to see so many folks not happy with Grandin Road. However, thank you for the reviews. I saw the ad on either TV or a social media site. I was going to purchase many outdoor items and a few indoor things we need. I was about to put in I am sure over 2K worth of my business to them. I decided before I do that to do a review. After looking at site reviews (not just this one) I am not giving them 1/8 of a cent. To bad they are just not ethical and care about customer service. I now plan to purchase from another trusted company. Thank you all again. This was very helpful.

Looked like a great rocking chair- the paint did not hold up and now the chair is in horrible shape- GR does not stand behind their products- was told the warranty was for one year and I am passed that! No matter what, the chairs should never have become so unsightly- do not buy unless you can use indoors!
Submitting pic- be sure to tap on the photo so you can see the way the paint did not hold up.

I love the two Palmer chairs I ordered, plus black table. It all arrived on time. My son put the chairs together... no problems!

I am posting here because Grandin Road will not post my negative review on their website.

I have really debated about spending time writing a review. I have ordered many items from Grandin Road. Most have been fine. Quality is commensurate with cost. A few have arrived damaged, but we're ultimately replaced. These items were delivered by UPS.

I waited for my final purchase, a cabinet, for 3 months. When the freight carrier finally sent me an automated call for delivery, I was thrilled. The morning of delivery, they called me to cancel the delivery. I rescheduled with them. I received automated call the following week for delivery. I waited during my delivery window. That time window nearly passed. I called Grandin Road customer service. They were nominally helpful and sent me back to the freight carrier. The carrier had changed my delivery window. This was now 2 missed delivery times. Grandin Road customer service did not care at all. I canceled the order. They really did not care. They told me to "Have a nice day."

I cannot continue to purchase from a company that treats its customers with such total disregard.

Bought a Grandin Road Coir monogrammed bordered door mat in the fall and by Christmas it was wearing out quickly and the material was scattered all around our porch. And it's protected from the elements and and lightly stepped on! Good looking but very cheaply made/poor quality product. Don't buy it!

Amalfi bench is started peeling
Dont buy this bench!
The company would not honour the junk that they sent or take it back

I received the wrought iron Santa in a sleigh. With three spotlights on it you can’t even tell what it is. Extremely disappointed product is cheap and will never buy again

I ordered two decorative pillows from Grandin Road for $107, when delivered I examined the items that were not representative of the photos on the Grandin Road website. I immediately returned the items with the enclosed return label. I got an $82 credit. So $25 to inspect their junk. I wish I would have researched this company on sitejabber etc. I highly recommend you avoid this company like the plague!

I recently ordered bar stools from Grandinroad and paid and extra $91 for two day shipping however after eight days of not getting what I ordered I called customer service with no answer after holding for over an hour. I then went on live chat and requested a refund for th $91 which they refused to do. I was then told my order would not ship for another six weeks. I then canceled my order and am still waiting for the purchase to be subtracted from my credit. Do not order from this company? They are truly not reliable!

Ordered from this company, they shipped product to wrong address and somehow it became my responsibility to solve the shipping calamity... lost several hundred dollars and the could care less.

Ordered chairs in September 2020. Accepted payment right away and then found out product was backordered. Target was forecast for late October, we had to call three times to get a new date when it rolled into early November. How they claim they have a new delivery company and can't really tell me when we'll get the chairs, they show it shipped 10/30. Terrible supply chain management and poor customer services, would not recommend for potential customers. We had a really bad experience.......